Jon Baer

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Hundreds of companies, schools, and other organizations are currently using A.L.I.C.E. and Artificial Intelligence Markup Language (AIML) as the foundation of their chatbots for customer service, educational guidance, Web site help, and most of all, for fun. But let's take a closer look at the open-source chatbot and natural language technology A.L.I.C.E., and the XML language powering it, AIML. A.L.I.C.E. (Artificial Linguistic Internet Computer Entity) was released by Dr. Richard S. Wallace under the GNU Public License in the hope that it would become the de facto standard in chatbot technology. What makes AIML and its technology promising for both developers and users of chatbots are its simple design, the fact that it serves multiple purposes, and its ability to respond to any device (including VoiceXML browsers). Dr. Wallace currently releases A.L.I.C.E. in the... (more)